Salesforce

Salesforce

Salesforce is the world’s leading CRM (Customer Relationship Management) platform, used by businesses globally for sales, marketing, customer service, and analytics. This course equips learners with the skills to configure, customize, and manage Salesforce applications. It is ideal for students, professionals, and businesses aiming for a career in CRM and cloud-based solutions

Duration: Flexible

Fees: Contact us for details

Syllabus Highlights

  • Introduction to Salesforce & Cloud Computing
  • Understanding CRM Concepts
  • Salesforce Architecture & Editions
  • User Management & Security Model
  • Standard & Custom Objects
  • Fields, Relationships & Data Types
  • Workflow Rules, Process Builder & Automation Tools
  • Salesforce Lightning Experience (UI, App Builder, Components)
  • Validation Rules & Approval Processes
  • Reports, Dashboards & Analytics
  • Data Management (Import, Export, Backup)
  • Salesforce AppExchange & Third-Party Integrations
  • Apex Programming Basics (Introduction to Coding in Salesforce)
  • Visualforce & Lightning Web Components (LWC) Basics
  • Salesforce Administration & Customization
  • Deployment & Change Management in Salesforce
  • Real-Time Business Use Cases

Projects

  • Building a Custom CRM Application
  • Automating Sales & Lead Management Processes
  • Designing Dashboards & Reports for Business Insights
  • Implementing Approval Workflows for HR/Finance
  • Customizing Salesforce for a Real-World Business Scenario (Big Project)

Outcomes

  • Strong knowledge of Salesforce CRM fundamentals & applications
  • Ability to configure, customize & manage Salesforce environments
  • Hands-on experience with Lightning, Reports, Dashboards & Automation
  • Readiness for Salesforce Administrator / Developer Certification exams
  • Career opportunities as Salesforce Admin, Salesforce Developer, CRM Consultant, or Business Analyst